Refund Policy

Refund & Return Policy

Last updated: 28 February 2026

At Digisoft ZA, we are committed to ensuring customer satisfaction. This policy explains how returns, refunds, and exchanges are handled.

1. Return Window

We accept returns within 90 days from the date of delivery.

2. Returns

We accept returns for:

  • Defective, damaged, or incorrect items

  • Non-defective items (change of mind)

Proof of purchase is required for all returns.

3. Return Conditions

For defective, damaged, or incorrect items:

  • Returns are accepted regardless of whether the item has been used

For change of mind returns:

  • Items must be unused and in original condition

  • Items must include original packaging (where applicable)

4. Exchanges

We accept exchanges within 90 days for eligible items.

Exchanges are subject to product availability.

5. Return Method

Returns are handled by mail.

After submitting a return request:

  • We will provide a prepaid return shipping label

  • You must print and attach the label to your package

6. Fees

  • Return shipping: Free

  • Restocking fees: None

7. Refunds

Once we receive and inspect your returned item:

  • Refunds are processed within 7 business days

  • Refunds are issued to the original payment method

Your financial institution may require additional time to reflect the funds.

8. How to Request a Return or Exchange

To start a return, exchange, or refund request, please contact us with:

  • Full name

  • Order number

  • Product purchased

  • Date of purchase

  • Reason for return

Email: [email protected]
Phone: 087 147 8872

We will respond within 2 business days.

9. Legal Compliance

This policy complies with applicable South African consumer protection laws.

10. Business Information

Digisoft ZA
2 Market Street
Mooi River, 3300
South Africa

Phone: 087 147 8872
Email: [email protected]
Website: https://www.digisoft-za.co.za